Thank you for shopping at Lord Holland Coatings. We value your satisfaction and strive to provide you with the highest quality paints. However, if you are not entirely satisfied with your purchase, we’re here to help.
30-Day Refund Policy:
You have 30 calendar days from the date of purchase to request a refund. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.
Eligibility for Refund:
To be eligible for a refund, the following conditions must be met:
- The product must be unused and in the same condition as when you received it.
- The product must be in its original packaging.
- You must provide proof of purchase, such as an order confirmation or receipt.
- The product must not be a custom or special order item.
To request a refund, please follow these steps:
Contact our customer support team at the following email address: firstname.lastname@example.org. Please provide your order number and a detailed explanation of the reason for your refund request.
Our customer support team will review your request and provide you with further instructions.
If your refund request is approved, you will receive a return merchandise authorization (RMA) number.
Ship the product back to us at the following address:
Lord Holland Coatings Pathoekeweg 120 Unit 5 8000 Bruges
Please ensure that the product is securely packaged to prevent damage during transit.
Include the RMA number on the return package.
Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process. The refund will be processed using the original payment method used for the purchase.
- Shipping costs are non-refundable, and you will be responsible for paying the shipping costs for returning the item.
- Depending on your payment provider, it may take some time for the refund to be reflected in your account.
We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process outlined above and then place a new order for the desired item.
We reserve the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.